Customer care · Ulvamerio™
Tell us what happened.
We’ll help with what comes next.
For an existing order, product question, delivery issue, return, refund, or payment concern, send us the details below so our team can review the right information from the start.
Questions About an Existing Order
Help us find your order quickly.
Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.
Have this ready
Order numberThe number shown in your order confirmation.
And this too
Checkout emailThe email address used when the order was placed.
Problems With Your Order
Show us the issue clearly.
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Because Ulvamerio™ offers reusable home, kitchen, dining, cleaning, and personal-care essentials, product finishes, materials, sizes, fitted parts, packaging, and protective components may vary by item.
Your order number.
A clear description of the issue.
Relevant photographs or videos, where appropriate.
A photograph of the shipping label and exterior packaging.
After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.
Product variation notice: Minor differences in finish, texture, tone, surface detail, measured dimensions, flexibility, fit, closure, spray pattern, pump feel, or assembly details may occur between individual products. These variations are not necessarily defects unless the product materially differs from its description or normal intended function.
Before Returning an Item
Contact us before sending anything back.
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Response Time
Most questions receive a reply within 24 hours.
Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
Send a Message
Tell us how we can help.
Complete the form below with your order details and a clear description of your question. Please do not include complete payment-card or banking information.
Company & Customer Care
Here when you need us.
Official company and customer-support information for the Ulvamerio™ online store. All contact details are shown as plain text so this page never sends you to an outside website.
Brand & Store
Ulvamerio™
ulvamerio.com
Legal Company Name
Chengdu Taijin Shunxin Technology Co., Ltd.
Owner: Ji Li
Customer Support Email
service@ulvamerio.com
Customer Support Phone
13194897402
Customer Service
Daily, 8:00 AM – 10:00 PM
Typical response: Within 24 hours
Business Address
Ulvamerio™ is owned and operated by Chengdu Taijin Shunxin Technology Co., Ltd.